Emergency Numbers

We hope you never have need to contact our claims or medical assistance services. However, if you do, their numbers (also shown on your policy Schedule) are below:

If you bought your policy on or after 11 July 2011:

24 Hour Emergency Assistance (Mapfre Assistance): +44 1454 643 387

Claims (ONE Claims): 01992 454 256

If you bought your policy before 11 July 2011:

24 hour medical assistance:+44 (0) 208 865 1642

Claims (Global Claims Services Ltd):
Claims Department
6th Floor
Central House
Clifftown Road
Southend-on-Sea
Essex
SS1 1AB

Tel: +44 (0) 208 865 1656. Opening hours: 9.00am – 5.00pm Monday – Friday

Claims for Legal Expenses:
Enterprise Insurance Company PLC
R22-24 Ragged Staff Wharf
Queensway Quay
Gibraltar

Tel: +44 (0) 845 888 6674
Opening hours: 8.00am – 5.30pm Monday – Friday

Email: legalclaims@ptic.gi

Claims for Schedule Airline Failure:
IPP Claims Office
22-26 Station Road
West Wickham
Kent
BR4 0PR
Tel: +44 (0)208 776 3752
Fax: +44 (0)208 776 3751
Email: info@ipplondon.co.uk